Support Climatix IC History Status
All Systems Operational

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Climatix IC - Remote monitoring and intelligent diagnostics | 远程监控和智能诊断 - siemens.com/climatixic

Uptime over the past 90 days. View historical uptime.
Global deployment ? Operational
90 days ago
99.94 % uptime
Today
Web service (ClimatixIC) ? Operational
90 days ago
99.73 % uptime
Today
Web service (SyncoIC) ? Operational
90 days ago
99.73 % uptime
Today
Connectivity (POL ≥ v11.66) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v7 & POL-VVS11) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v6 & POL-VVS10) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (S400, S400 MINI) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (POS, S300HRV) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Gateway POL448 & OCI460) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Smart Thermostat) ? Operational
90 days ago
100.0 % uptime
Today
Web service WTV meter gateway ? Operational
90 days ago
100.0 % uptime
Today
China deployment | 中国部署 ? Operational
90 days ago
100.0 % uptime
Today
Web service | Web服务 (ClimatixIC) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity | 设备连接 (Climatix POL) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity | 设备连接 (OZW672/OCI670) ? Operational
90 days ago
100.0 % uptime
Today
API services | API服务 ? Operational
90 days ago
100.0 % uptime
Today
Europe Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
China Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
External services | 外部服务 ? Operational
90 days ago
99.94 % uptime
Today
Microsoft B2C Authentication ? Operational
90 days ago
100.0 % uptime
Today
SiemensID (external log-in) ? Operational
90 days ago
99.73 % uptime
Today
Auth0 Authentication API Operational
90 days ago
99.94 % uptime
Today
Siemens Intelligent Alarm Apps ? Operational
90 days ago
100.0 % uptime
Today
Siemens License Management ? Operational
90 days ago
99.93 % uptime
Today
Vodafone (M2M) ? Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP service ? Operational
90 days ago
100.0 % uptime
Today
Google Maps ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024
General Maintenance Task D25.2
Completed - The scheduled maintenance has been completed.
Apr 18, 15:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 17, 16:49 UTC
Scheduled - We will perform a scheduled maintenance during this time frame.

Our new deployment D25.2 will contain:

* New features and defect corrections:
* Feature: Sub-Tenant overview selectable – Facility-Manager
* Feature: Automatic user unsubscribe of inactivity
PLEASE stop plant upgrades one hour in advanced!
The operation of the WEB and API can shortly be disturbed in this time frame.

Your Climatix IC team
Apr 16, 17:09 UTC
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Technical Incident: Climatix IC API is not accessible for federated users
Resolved - This incident has been resolved.
Apr 15, 19:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

We apologize for any inconvenience this may be causing you.

Your Climatix IC team
Apr 15, 17:37 UTC
Identified - The deployment is still ongoing.

We apologize for any inconvenience this may be causing you.



Your Climatix IC team
Apr 15, 16:01 UTC
Investigating - Our team has identified the issue and will deploy a fix latest in 1 hour.

We apologize for any inconvenience this may be causing you.



Your Climatix IC team
Apr 15, 14:46 UTC
Identified - Our team has identified an issue for federated users e.g. @siemens.com. This users have lost their Cloud- & Device API access.

Affected are all kind of custom Apps and Siemens Apps like RTA, STH-RDS, Homecontol, SmartHMI.

Our engineers are working on fix with highest priority.

We apologize for any inconvenience this may be causing you.

Your Climatix IC team
Apr 15, 11:50 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Climatix IC global maintenance - IAM migration - still in progress
Resolved - This incident has been resolved.
Apr 12, 01:05 UTC
Monitoring - The issue is partly fixed and the service will be back soon.
We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Apr 11, 23:02 UTC
Identified - Our Operations team is investigating the situation and working towards a resolution.
The issue is identified and the service will be back within the next hour.
We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Apr 11, 21:53 UTC
Investigating - Our Operations team is investigating the situation and working towards a resolution.
An update will provided within the next hour.
We apologize for any inconvenience this may be causing you.


Your Climatix IC team
Apr 11, 20:44 UTC
Identified - We will perform a scheduled infrastructure maintenance during this time frame.

The operation of the WEB and API functionality will be completely disrupted!
We have to migrate the complete IAM service and therefore we expect approximately 2 hours downtime.
In this time window users will not be able to log-in or use the system. All user accounts will be migrated.

PLEASE stop plant upgrades in advanced!

We apologize for any inconvenience that this maintenance will be caused.

Your Climatix IC team
Apr 11, 20:14 UTC
Apr 11, 2024
Climatix IC global maintenance - IAM migration
Completed - The scheduled maintenance has been completed.
Apr 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 15:00 UTC
Scheduled - We will perform a scheduled infrastructure maintenance during this time frame.

The operation of the WEB and API functionality will be completely disrupted!
We have to migrate the complete IAM service and therefore we expect approximately 2 hours downtime.
In this time window users will not be able to log-in or use the system. All user accounts will be migrated.

PLEASE stop plant upgrades in advanced!

We apologize for any inconvenience that this maintenance will be caused.

Your Climatix IC team
Mar 25, 18:51 UTC
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024
IMPORTANT - Maintenance ClimatixIC- ALL SERVICES
Postmortem - Read details
Apr 6, 18:02 UTC
Completed - Our infrastructure migration is fished and all services are available again.

We apologize for any inconvenience that this maintenance may have caused.

Your operations team
Apr 6, 17:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 5, 06:33 UTC
Scheduled - We will perform a scheduled infrastructure maintenance during this time frame.


The operation of the WEB, API and Connectivity functionality will be completely disrupted!


We must migrate the complete infrastructure and therefore we expect approximately 7 hours downtime.

In this time window users will not be able to log-in or use the system. All devices will be disconnected, and the data history of this time frame will be lost.

PLEASE stop plant upgrades in advanced!


We apologize for any inconvenience that this maintenance will be caused.

Your Climatix IC team
Mar 6, 22:19 UTC
Apr 5, 2024

No incidents reported.

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