Support Climatix IC History Status

All Systems Operational

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Climatix IC - Remote monitoring and intelligent diagnostics - siemens.com/climatixic

Uptime over the past 90 days. View historical uptime.
Web services ? Operational
90 days ago
100.0 % uptime
Today
Web service (ClimatixIC) ? Operational
90 days ago
100.0 % uptime
Today
Web service (SyncoIC) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity services ? Operational
90 days ago
99.99 % uptime
Today
Connectivity (POL ≥ v11.66) ? Operational
90 days ago
99.95 % uptime
Today
Connectivity (OZW-v7 & POL-VVS11) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v6 & POL-VVS10) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (S400, S400 MINI) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (POS, S300HRV) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Gateway POL448 & OCI460) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Smart Thermostat) ? Operational
90 days ago
100.0 % uptime
Today
API services ? Operational
90 days ago
100.0 % uptime
Today
Cloud API backend ? Operational
90 days ago
100.0 % uptime
Today
Device API backend ? Operational
90 days ago
100.0 % uptime
Today
External services ? Operational
90 days ago
99.9 % uptime
Today
Microsoft B2C Authentication ? Operational
90 days ago
100.0 % uptime
Today
SiemensID (external log-in) ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Authentication API Operational
90 days ago
99.99 % uptime
Today
Siemens Intelligent Alarm Apps ? Operational
90 days ago
100.0 % uptime
Today
Siemens License Management ? Operational
90 days ago
99.89 % uptime
Today
Vodafone (M2M) ? Operational
90 days ago
99.97 % uptime
Today
SendGrid SMTP service ? Operational
90 days ago
100.0 % uptime
Today
Google Maps ? Operational
90 days ago
100.0 % uptime
Today
Web service WTV meter gateway ? Operational
90 days ago
99.27 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 30, 2025

No incidents reported today.

Aug 29, 2025
POS - Partial connection termination
Resolved - After monitoring, we can confirm that the source of the connection lost for POS has been finished. All devices are stable re-connected now.

We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.
Your Climatix IC team
Aug 29, 17:08 UTC
Monitoring - The update is finished and we are monitoring the situation.
Aug 29, 13:45 UTC
Identified - After Microsoft patch updates we identified partial connection lost of POS controllers.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Aug 29, 11:41 UTC
Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Partial connection termination
Resolved - This incident has been resolved.
Aug 22, 09:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 22, 09:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 22, 08:47 UTC
Investigating - Sporadic connection losses for POL controllers detected. Load distribution is impaired. Connectivity Service must be restarted.

We are continuing to monitor the situation and will provide an update when we can confirm the issue has been resolved.

We apologize for any inconvenience this may be causing you.

Your cloud team
Aug 22, 08:30 UTC
Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025
General Maintenance Task D29
Completed - The scheduled maintenance has been completed.
Aug 19, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 12:00 UTC
Scheduled - We will perform a scheduled maintenance during this time frame.

Our new deployment D29 will contain:

* Alarm Dashbord enhancements
* M2M traffic visibility
* Enhancements for cloud API & web services
PLEASE stop plant upgrades one hour in advanced!
The operation of the WEB, API and CONNECTIVITY are partly disrupted in this time limit.

Your Cloud team
Aug 14, 20:41 UTC
Aug 18, 2025
Technical Incident: Meter Gateway WTV web access service is currently disrupted
Resolved - This incident has been resolved.
Aug 18, 11:09 UTC
Investigating - Our engineers are investigating with high priority to find the root cause.

We apologize for any inconvenience this may be causing you.

Your Cloud team
Aug 16, 06:41 UTC
Aug 17, 2025

No incidents reported.

Aug 16, 2025
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