Support Climatix IC History Status

All Systems Operational

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Climatix IC - Remote monitoring and intelligent diagnostics - siemens.com/climatixic

Uptime over the past 90 days. View historical uptime.
Web services ? Operational
90 days ago
99.92 % uptime
Today
Web service (ClimatixIC) ? Operational
90 days ago
99.99 % uptime
Today
Web service (SyncoIC) ? Operational
90 days ago
100.0 % uptime
Today
Web service WTV meter gateway ? Operational
90 days ago
99.79 % uptime
Today
Connectivity services ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (POL ≥ v11.66) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v7 & POL-VVS11) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v6 & POL-VVS10) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (S400, S400 MINI) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (POS, S300HRV) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Gateway POL448 & OCI460) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Smart Thermostat) ? Operational
90 days ago
100.0 % uptime
Today
API services ? Operational
90 days ago
100.0 % uptime
Today
Cloud API backend ? Operational
90 days ago
100.0 % uptime
Today
Device API backend ? Operational
90 days ago
100.0 % uptime
Today
External services ? Operational
90 days ago
99.95 % uptime
Today
Microsoft B2C Authentication ? Operational
90 days ago
100.0 % uptime
Today
SiemensID (external log-in) ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Authentication API Operational
90 days ago
99.87 % uptime
Today
Siemens Intelligent Alarm Apps ? Operational
90 days ago
100.0 % uptime
Today
Siemens License Management ? Operational
90 days ago
100.0 % uptime
Today
Vodafone (M2M) ? Operational
90 days ago
99.8 % uptime
Today
SendGrid SMTP service ? Operational
90 days ago
99.94 % uptime
Today
Google Maps ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 1, 2025

No incidents reported today.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025
POS - Partial connection termination
Resolved - After monitoring, we can confirm that the source of the connection lost for POS has been finished. All devices are stable re-connected now.

We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.
Your Climatix IC team
Apr 28, 17:04 UTC
Monitoring - The update is finished and we are monitoring the situation.
Apr 28, 12:38 UTC
Identified - After Microsoft patch updates we identified partial connection lost of POS controllers.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Apr 28, 09:58 UTC
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Technical Incident: Climatix IC Rule engine service is interrupted
Resolved - This incident has been resolved.
Apr 22, 06:34 UTC
Update -

After monitoring, we can confirm that the source of the disruption has been fixed and the Rule engine service is up and running.

We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.




Your Cloud Operations team
Apr 22, 06:33 UTC
Monitoring - Our engineers have implemented a fix and we are currently monitoring the situation.
Apr 22, 05:48 UTC
Investigating - Our Operations team is investigating the situation and working towards a resolution.




Function Rule Engine Service currently disrupted.



Our Operations team is looking into this with high priority.




We apologize for any inconvenience this may be causing you.



Your Cloud Operations team
Apr 22, 05:17 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

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