Support Climatix IC History Status
All Systems Operational

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Climatix IC - Remote monitoring and intelligent diagnostics | 远程监控和智能诊断 - siemens.com/climatixic

Uptime over the past 90 days. View historical uptime.
Global deployment ? Operational
90 days ago
99.98 % uptime
Today
Web service (ClimatixIC) ? Operational
90 days ago
99.95 % uptime
Today
Web service (SyncoIC) ? Operational
90 days ago
99.95 % uptime
Today
Connectivity (OZW-v6 & POL-VVS10) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v9 & POL-VVS11) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (POS, S300HRV) ? Operational
90 days ago
99.95 % uptime
Today
Connectivity (Smart Thermostat) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Gateway POL448 & OCI460) ? Operational
90 days ago
100.0 % uptime
Today
China deployment | 中国部署 ? Operational
90 days ago
100.0 % uptime
Today
Web service | Web服务 (ClimatixIC) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity | 设备连接 (Climatix POL) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity | 设备连接 (OZW672/OCI670) ? Operational
90 days ago
100.0 % uptime
Today
API services | API服务 ? Operational
90 days ago
100.0 % uptime
Today
Global API Portal ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
Europe Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
China Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
External services | 外部服务 ? Operational
90 days ago
99.85 % uptime
Today
Siemens Intelligent Alarm Apps ? Operational
90 days ago
100.0 % uptime
Today
Siemens License Management ? Operational
90 days ago
99.99 % uptime
Today
SiemensID (external log-in) ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Authentication API Operational
90 days ago
99.93 % uptime
Today
Vodafone (M2M) ? Operational
90 days ago
99.02 % uptime
Today
SendGrid SMTP service ? Operational
90 days ago
100.0 % uptime
Today
Google Maps ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2022

No incidents reported today.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Technical Incident: Climatix IC & Synco IC web access service is currently running with degraded performance
Resolved - After monitoring, we can confirm that the system is recovered and during the last hour no performances issues are recognized.
We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.

Your Climatix IC team
Nov 25, 17:16 UTC
Update - The situation is stabilized and we will provide an update in one hour.
Nov 25, 15:30 UTC
Update - We are continuing to work on a fix for this issue.
Nov 25, 13:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 12:02 UTC
Update - We are continuing to investigate this issue.
Nov 25, 11:32 UTC
Investigating - Function of Web access and WebUI is currently not available with full performance.

Our Operations team is looking into this with high priority.
We apologize for any inconvenience this may be causing you.

Your Climatix IC Team
Nov 25, 10:38 UTC
Nov 24, 2022
Climatix IC global maintenance information D21
Postmortem - Read details
Nov 24, 18:04 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 13:00 UTC
Scheduled - We will perform a scheduled maintenance during this time frame.

Our new deployment D21 will contain:

* Enhancements, defect corrections and infrastructure improvements
* Enhancement: Dashboard and Graphic editor
* Enhancement: User management
* Enhancement: Analytics API and Webhook
* Enhancement: New Connectivity
The operation of the web functionality and connectivity can shortly be disturbed in this time frame.

Your Climatix IC team
Nov 22, 17:47 UTC
Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Partial connection lost of POL and OZW controllers
Resolved - We have identified partial connection lost of POL and OZW controllers. Therefore our engineers made some infrastructre adjustments.

The issue is solved and the connectivity is working normaly since 10:30 GMT+1

We apologize for any inconvenience this may be causing you.
Nov 21, 06:00 UTC
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