Support Climatix IC History Status
All Systems Operational

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Climatix IC - Remote monitoring and intelligent diagnostics | 远程监控和智能诊断 - siemens.com/climatixic

Uptime over the past 90 days. View historical uptime.
Global deployment ? Operational
90 days ago
99.98 % uptime
Today
Web service (ClimatixIC) ? Operational
90 days ago
100.0 % uptime
Today
Web service (SyncoIC) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v6 & POL-VVS10) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v9 & POL-VVS11) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (POS, S300HRV) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Smart Thermostat) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Gateway POL448 & OCI460) ? Operational
90 days ago
99.65 % uptime
Today
China deployment | 中国部署 ? Operational
90 days ago
100.0 % uptime
Today
Web service | Web服务 (ClimatixIC) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity | 设备连接 (Climatix POL) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity | 设备连接 (OZW672/OCI670) ? Operational
90 days ago
100.0 % uptime
Today
API services | API服务 ? Operational
90 days ago
100.0 % uptime
Today
Global API Portal ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
Europe Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
China Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
External services | 外部服务 ? Operational
90 days ago
99.74 % uptime
Today
Siemens Intelligent Alarm Apps ? Operational
90 days ago
98.77 % uptime
Today
Siemens License Management ? Operational
90 days ago
99.96 % uptime
Today
SiemensID (external log-in) ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Authentication API Operational
90 days ago
99.98 % uptime
Today
Vodafone (M2M) ? Operational
90 days ago
98.98 % uptime
Today
SendGrid SMTP service ? Operational
90 days ago
100.0 % uptime
Today
Google Maps ? Operational
90 days ago
100.0 % uptime
Today
Zuora Production UI Operational
90 days ago
99.97 % uptime
Today
Zuora Production API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 5, 2021

No incidents reported today.

Aug 4, 2021

No incidents reported.

Aug 3, 2021
D17 Deployment - CN
Completed - The scheduled maintenance has been completed.
Aug 3, 09:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 07:02 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 2, 04:28 UTC
Siemens Intelligent Alarm Apps - Datapoint Request Node not working
Resolved - This incident has been resolved.
Aug 3, 06:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 09:13 UTC
Update - The fix has been implemented and will be delivered starting next week.
Jul 31, 10:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 30, 15:15 UTC
Investigating - After the today's deployment we're facing problems with the Datapoint Request Node. At the moment it isn't possible to get any Datapoints via Datapoint Request Node and most probably parts of your flows are broken.

We are currently investigating into this issue and are working with high pressure to find a solution.

We are sorry for any inconvenience this may have caused.
Jul 29, 17:16 UTC
Aug 2, 2021
Aug 1, 2021

No incidents reported.

Jul 31, 2021
Jul 30, 2021
POS - Partial connection termination
Resolved - After monitoring, we can confirm that the source of the connection lost for POS has been finished. All devices are stable re-connected now.

We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.
Your Climatix IC team
Jul 30, 21:26 UTC
Monitoring - The update is finished and we are monitoring the situation.
Jul 30, 20:34 UTC
Update - We are continuing to work on a fix for this issue.
Jul 30, 20:33 UTC
Identified - During Microsoft patch updates we identified partial connection lost of POS controllers.
The situation is stabilized and will be monitored within the next hours.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Jul 30, 20:00 UTC
Jul 29, 2021
Siemens Intelligent Alarm Apps deployment information
Completed - The scheduled maintenance has been completed.
Jul 29, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:00 UTC
Scheduled - We will perform a deployment during this time frame.

Our new deployment will contain:

* Feature updates on Intelligent Alarm App - Rule Editor
* For more details please check the Online documentation inside the App itself.
The operation of the Rule Editor will be disturbed in this time frame.

Your Climatix IC team
Jul 27, 17:19 UTC
Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

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