Resolved -
After monitoring, we can confirm that the source of the connection lost for Smart Thermostat has been finished. All devices are stable re-connected now.
We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.
Your Climatix IC team
Dec 3, 07:54 UTC
Monitoring -
The update is finished and we are monitoring the situation.
Dec 3, 07:47 UTC
Identified -
After Microsoft patch updates we identified partial connection lost of Smart Thermostat controllers. The situation is stabilized and will be monitored within the next hours.
We apologize for any inconvenience this may be causing you. Your Climatix IC team
Dec 3, 06:59 UTC
Completed -
Planned maintenance work has been completed.
We apologize for any inconvenience this may will causing you.
Your Climatix IC team
Nov 24, 08:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 UTC
Scheduled -
We will perform a scheduled maintenance during this time frame. While infrastructure update a partial connection loss of POL controllers is expected. We apologize for any inconvenience this may will causing you.