All Systems Operational

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Climatix IC - Remote monitoring and intelligent diagnostics | 远程监控和智能诊断 - siemens.com/climatixic

Global deployment
Operational
90 days ago
99.99 % uptime
Today
Web service (ClimatixIC)
Operational
90 days ago
99.97 % uptime
Today
Web service (SyncoIC)
Operational
90 days ago
99.97 % uptime
Today
Connectivity (POL ≥ v11.66)
Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v7 & POL-VVS11)
Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v6 & POL-VVS10)
Operational
90 days ago
100.0 % uptime
Today
Connectivity (S400, S400 MINI)
Operational
90 days ago
100.0 % uptime
Today
Connectivity (POS, S300HRV)
Operational
90 days ago
99.99 % uptime
Today
Connectivity (Gateway POL448 & OCI460)
Operational
90 days ago
100.0 % uptime
Today
Connectivity (Smart Thermostat)
Operational
90 days ago
99.99 % uptime
Today
Web service WTV meter gateway
Operational
90 days ago
100.0 % uptime
Today
China deployment | 中国部署
Operational
90 days ago
99.98 % uptime
Today
Web service | Web服务 (ClimatixIC)
Operational
90 days ago
99.96 % uptime
Today
Connectivity | 设备连接 (Climatix POL)
Operational
90 days ago
100.0 % uptime
Today
Connectivity | 设备连接 (OZW672/OCI670)
Operational
90 days ago
100.0 % uptime
Today
API services | API服务
Operational
90 days ago
100.0 % uptime
Today
Global API Portal ClimatixIC
Operational
90 days ago
100.0 % uptime
Today
Europe Cloud API ClimatixIC
Operational
90 days ago
100.0 % uptime
Today
China Cloud API ClimatixIC
Operational
90 days ago
100.0 % uptime
Today
External services | 外部服务
Operational
90 days ago
99.88 % uptime
Today
Siemens Intelligent Alarm Apps
Operational
90 days ago
99.96 % uptime
Today
Siemens License Management
Operational
90 days ago
99.3 % uptime
Today
SiemensID (external log-in)
Operational
90 days ago
100.0 % uptime
Today
Auth0 Authentication API Operational
90 days ago
99.98 % uptime
Today
Vodafone (M2M)
Operational
90 days ago
99.95 % uptime
Today
SendGrid SMTP service
Operational
90 days ago
100.0 % uptime
Today
Google Maps
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Retirement of ClimatixIC API website https://portal.api.climatixic.com.

The developer portal is already migrated into your Climatix IC tenant.
Please log on to www.climatixic.com to experience the new API support.
All your current API keys are preserved – no changes!
Customer specific keys can be revoked only on request via Siemens customer support.

Your Climatix IC team

Posted on Sep 21, 2023 - 12:28 UTC
Past Incidents
Sep 22, 2023

No incidents reported today.

Sep 21, 2023
Resolved - This incident has been resolved.
Sep 21, 20:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 19:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 19:16 UTC
Monitoring - The update is finished and we are monitoring the situation.
Sep 21, 18:56 UTC
Identified - After Microsoft patch updates we identified partial connection lost of POS controllers.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team

Sep 21, 18:22 UTC
Resolved - After monitoring, we can confirm that the source of the connection lost for POL has been finished. All devices are stable re-connected now.

We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.
Your Climatix IC team

Sep 21, 18:52 UTC
Monitoring - The update is finished and we are monitoring the situation.
Sep 21, 18:46 UTC
Identified - After Microsoft patch updates we identified partial connection lost of POL controllers.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team

Sep 21, 18:12 UTC
Resolved - This incident has been resolved.
Sep 21, 17:43 UTC
Update - We are continuing to monitor for any further issues.
Sep 21, 17:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 14:21 UTC
Update - We are continuing to work on a fix for this issue.
Sep 21, 14:16 UTC
Identified - After Microsoft patch updates we identified partial connection lost of Smart Thermostat controllers.
The situation is stabilized and will be monitored within the next hours.


We apologize for any inconvenience this may be causing you.
Your Climatix IC team

Sep 21, 14:15 UTC
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Completed - The scheduled maintenance has been completed.
Sep 14, 15:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:00 UTC
Scheduled - We will perform a scheduled maintenance during this time frame.

Our new deployment D23.2.8656 will contain defect corrections.

The operation of the web functionality can shortly be disturbed in this time frame.

Your Climatix IC team

Sep 13, 11:43 UTC
Resolved - Our engineers have implemented a fix and we can confirm the issue has been resolved.

We apologize for any inconvenience this may be causing you.

Your Climatix IC team

Sep 14, 15:30 UTC
Update - We are continue to work on a fix for this issue. An update will be provided in one hour.
Sep 14, 14:20 UTC
Identified - We detected an incident on the Rule-Editor - Siemens Request Node - Error: Datapoint history request failed
Currently not actual and history data can be requested.
Our Development team is looking into this with high priority.

We apologize for any inconvenience this may be causing you.

Your Climatix IC team

Sep 14, 12:33 UTC
Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023
Resolved - This incident has been resolved.
Sep 8, 06:26 UTC
Identified - The identity management from Building X is currently interrupted for applications.
The system is being restored and expected to be back in 30 minutes.

We apologize for any inconvenience this may be causing you.

Your Climatix IC team

Sep 8, 06:24 UTC