Support Climatix IC History Status
All Systems Operational

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Climatix IC - Remote monitoring and intelligent diagnostics | 远程监控和智能诊断 - siemens.com/climatixic

Uptime over the past 90 days. View historical uptime.
Global deployment ? Operational
90 days ago
99.86 % uptime
Today
Web service (ClimatixIC) ? Operational
90 days ago
99.6 % uptime
Today
Web service (SyncoIC) ? Operational
90 days ago
99.6 % uptime
Today
Connectivity (OZW-v6 & POL-VVS10) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v9 & POL-VVS11) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (POS, S300HRV) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Smart Thermostat) ? Operational
90 days ago
100.0 % uptime
Today
China deployment | 中国部署 ? Operational
90 days ago
100.0 % uptime
Today
Web service | Web服务 (ClimatixIC) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity | 设备连接 (Climatix POL) ? Operational
90 days ago
100.0 % uptime
Today
API services | API服务 ? Operational
90 days ago
100.0 % uptime
Today
Global API Portal ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
Europe Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
China Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
External services | 外部服务 ? Operational
90 days ago
99.94 % uptime
Today
Vodafone (M2M) ? Operational
90 days ago
99.97 % uptime
Today
SiemensID (external log-in) ? Operational
90 days ago
100.0 % uptime
Today
Siemens License Management ? Operational
90 days ago
99.95 % uptime
Today
SendGrid SMTP service ? Operational
90 days ago
99.75 % uptime
Today
Google Maps ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Authentication API Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Climatix IC global maintenance information D15 Sep 29, 11:00-14:00 UTC
Update - To allow additional time for customer testing the deployment is rescheduled to the 29th September 2020
Sep 22, 13:21 UTC
Scheduled - We will perform a scheduled maintenance during this time frame.

Our new deployment D15 will contain:

* Enhancements, defect corrections and infrastructure improvements
* New feature: Feature switch to enable an installer workflow.
* Enhancement: Webhook enhancements and improvements.
* Enhancement: API enhancements and improvements.
The operation of the web functionality and connectivity can shortly be disturbed in this time frame.

Your Climatix IC team
Sep 21, 13:01 UTC
Past Incidents
Sep 25, 2020
Technical Incident: Climatix IC & Synco IC web access service is partly disruppted
Resolved - QuoVadis has now the Intermediate certificate, which was revoked, set to valid again.
Our Operations team is declaring this technical incident resolved.
We sincerely apologize for any issues experienced.
Sep 25, 12:51 UTC
Update - We are continuing to monitor for any further issues.
Sep 24, 16:46 UTC
Monitoring - Clients can reject our webpage ClimatixIC.com as unsecured, because the QuoVadis SSL Intermediate certificate was revoked.
Unfortunately we have to wait for further update from Microsoft and QuoVadis. All connections will still be secure in the meantime.
Sep 24, 16:07 UTC
Identified - Clients can reject our webpage ClimatixIC.com as unsecured, because the QuoVadis SSL Intermediate certificate was revoked and we have to install new certificates.
Our engineers started the implementation of a fix and we are currently monitoring the situation.

We apologize for any inconvenience this may be causing you.

Your Climatix IC team
Sep 24, 12:23 UTC
Sep 24, 2020
Technical Incident: Climatix IC service is currently disruppted with Log-in
Resolved - This incident has been resolved.
Sep 24, 08:08 UTC
Update - We are continuing to monitor for any further issues.
Sep 24, 07:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 07:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 24, 07:19 UTC
Update - We identified the root cause and will provide an update when we can confirm the issue has been resolved.
Sep 24, 07:18 UTC
Update - We are continuing to investigate this issue.
Sep 24, 06:16 UTC
Investigating - Our Operations team has verified that Web log-in shows "Received invalid status code from endpoint: 403" for customers in the European region. We greatly appreciate your patience through this process and apologize for any inconvenience this may have caused.

We are analyzing the situation and working towards a resolution.



Your Climatix IC team
Sep 24, 06:16 UTC
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

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