Support Climatix IC History Status
All Systems Operational

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Climatix IC - Remote monitoring and intelligent diagnostics | 远程监控和智能诊断 - siemens.com/climatixic

Uptime over the past 90 days. View historical uptime.
Global deployment ? Operational
90 days ago
99.99 % uptime
Today
Web service (ClimatixIC) ? Operational
90 days ago
100.0 % uptime
Today
Web service (SyncoIC) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (POL ≥ v11.66) ? Operational
90 days ago
99.99 % uptime
Today
Connectivity (OZW-v7 & POL-VVS11) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (OZW-v6 & POL-VVS10) ? Operational
90 days ago
99.97 % uptime
Today
Connectivity (S400, S400 MINI) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (POS, S300HRV) ? Operational
90 days ago
99.96 % uptime
Today
Connectivity (Gateway POL448 & OCI460) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity (Smart Thermostat) ? Operational
90 days ago
99.97 % uptime
Today
Web service WTV meter gateway ? Operational
90 days ago
100.0 % uptime
Today
China deployment | 中国部署 ? Operational
90 days ago
99.99 % uptime
Today
Web service | Web服务 (ClimatixIC) ? Operational
90 days ago
100.0 % uptime
Today
Connectivity | 设备连接 (Climatix POL) ? Operational
90 days ago
99.99 % uptime
Today
Connectivity | 设备连接 (OZW672/OCI670) ? Operational
90 days ago
100.0 % uptime
Today
API services | API服务 ? Operational
90 days ago
100.0 % uptime
Today
Europe Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
China Cloud API ClimatixIC ? Operational
90 days ago
100.0 % uptime
Today
External services | 外部服务 ? Operational
90 days ago
99.98 % uptime
Today
Siemens Intelligent Alarm Apps ? Operational
90 days ago
99.96 % uptime
Today
Siemens License Management ? Operational
90 days ago
100.0 % uptime
Today
SiemensID (external log-in) ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Authentication API Operational
90 days ago
99.98 % uptime
Today
Vodafone (M2M) ? Operational
90 days ago
99.94 % uptime
Today
SendGrid SMTP service ? Operational
90 days ago
100.0 % uptime
Today
Google Maps ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 3, 2023
Connection interrupts for POS controller
Resolved - This incident has been resolved.
Dec 3, 10:17 UTC
Monitoring - After a infrastructure update there can be a partial connection lost of POS controllers for the next 1 hour.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Dec 3, 09:25 UTC
POL - Partial connection termination
Resolved - After monitoring, we can confirm that the source of the connection lost for POL has been finished. All devices are stable re-connected now.

We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.
Your Climatix IC team
Dec 3, 08:27 UTC
Identified - After Microsoft patch updates we identified partial connection lost of POL controllers.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Dec 3, 08:19 UTC
Smart Thermostat - Partial connection termination
Resolved - After monitoring, we can confirm that the source of the connection lost for Smart Thermostat has been finished. All devices are stable re-connected now.

We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.

Your Climatix IC team
Dec 3, 07:54 UTC
Monitoring - The update is finished and we are monitoring the situation.
Dec 3, 07:47 UTC
Identified - After Microsoft patch updates we identified partial connection lost of Smart Thermostat controllers.
The situation is stabilized and will be monitored within the next hours.


We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Dec 3, 06:59 UTC
POS - Partial connection termination
Resolved - After monitoring, we can confirm that the source of the connection lost for POS has been finished. All devices are stable re-connected now.

We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.
Your Climatix IC team
Dec 3, 07:47 UTC
Identified - After Microsoft patch updates we identified partial connection lost of POS controllers.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Dec 3, 06:59 UTC
POL - Partial connection termination
Resolved - After monitoring, we can confirm that the source of the connection lost for POL has been finished. All devices are stable re-connected now.

We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience.
Your Climatix IC team
Dec 3, 07:45 UTC
Identified - After Microsoft patch updates we identified partial connection lost of POL controllers.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Dec 3, 07:07 UTC
Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
POL/OZW - Partial connection termination
Resolved - This incident has been resolved.
Nov 27, 18:12 UTC
Monitoring - After a short disruption we identified partial connection lost of POL & OZW controllers for approx. 20 minutes.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Nov 27, 17:39 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
EU-POS-Connectivity-Maintenance
Completed - Planned maintenance work has been completed.


We apologize for any inconvenience this may will causing you.

Your Climatix IC team
Nov 24, 08:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:00 UTC
Scheduled - We will perform a scheduled maintenance during this time frame.
While infrastructure update a partial connection loss of POL controllers is expected.
We apologize for any inconvenience this may will causing you.

Your Climatix IC team
Nov 24, 07:53 UTC
Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

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