We are continuing to monitor for any further issues.
Posted Sep 24, 2020 - 07:32 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 24, 2020 - 07:32 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 24, 2020 - 07:19 UTC
Update
We identified the root cause and will provide an update when we can confirm the issue has been resolved.
Posted Sep 24, 2020 - 07:18 UTC
Update
We are continuing to investigate this issue.
Posted Sep 24, 2020 - 06:16 UTC
Investigating
Our Operations team has verified that Web log-in shows "Received invalid status code from endpoint: 403" for customers in the European region. We greatly appreciate your patience through this process and apologize for any inconvenience this may have caused.
We are analyzing the situation and working towards a resolution.
Your Climatix IC team
Posted Sep 24, 2020 - 06:16 UTC
This incident affected: Global deployment (Web service (ClimatixIC), Web service (SyncoIC)).
