Support Climatix IC History Status

Smart Thermostat - Partial connection termination

Incident Report for Climatix IC

Resolved

This incident has been resolved.

Posted Sep 21, 2023 - 17:43 UTC

Update

We are continuing to monitor for any further issues.

Posted Sep 21, 2023 - 17:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 21, 2023 - 14:21 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 21, 2023 - 14:16 UTC

Identified

After Microsoft patch updates we identified partial connection lost of Smart Thermostat controllers.
The situation is stabilized and will be monitored within the next hours.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team

Posted Sep 21, 2023 - 14:15 UTC

This incident affected: Connectivity services (Connectivity (Smart Thermostat)).