Partial connection termination

Incident Report for Climatix IC

Postmortem

After a massively server load we increased the our infrastructure.
The situation is solved and all POL devices are reconnected successfully.
Connectivity POL (clx.ccl.climatixic.com) was partly down between 10:30am to 04:30pm CEST.

We apologize for any inconvenience this may be causing you.
Your Climatix IC team

Posted May 24, 2023 - 16:38 UTC

Resolved

This incident has been resolved.

Posted May 24, 2023 - 16:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 24, 2023 - 14:39 UTC

Identified

Sporadic connection losses for POL controllers detected.
We apologize for any inconvenience this may be causing you.

Your Climatix IC team

Posted May 24, 2023 - 14:17 UTC

This incident affected: Global deployment (Connectivity (OZW-v7 & POL-VVS11)).