Partial service termination
Incident
Report for Climatix IC
Resolved
The incident has been resolved.
All system functions are running again.
We sincerely apologize for any issues experienced.
Your operations team
All system functions are running again.
We sincerely apologize for any issues experienced.
Your operations team
Update
https://status.azure.com/en-us/status
Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services.
We've determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes.
We are actively investigating and will share updates as soon as more is known.
Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services.
We've determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes.
We are actively investigating and will share updates as soon as more is known.
Identified
We detecting service issues on our Cloud provider Microsoft Azure.
Sporadic connection losses for all type of controllers are detected.
We are continuing to monitor the situation and will provide an update when we can confirm the issue has been resolved.
We apologize for any inconvenience this may be causing you.
Your Climatix IC team
Sporadic connection losses for all type of controllers are detected.
We are continuing to monitor the situation and will provide an update when we can confirm the issue has been resolved.
We apologize for any inconvenience this may be causing you.
Your Climatix IC team
This incident affected: Global deployment (Web service (ClimatixIC), Web service (SyncoIC), Connectivity (OZW-v7 & POL-VVS11), Connectivity (OZW-v6 & POL-VVS10), Connectivity (POS, S300HRV), Connectivity (Gateway POL448 & OCI460), Connectivity (Smart Thermostat), Web service WTV meter gateway) and API services | API服务 (Europe Cloud API ClimatixIC).